Return Policy

Shop with confidence at horsetack-home.com.

If something doesn’t fit you or your horse, you may return it. We’ll refund your purchase so you can order the correct size.

A return shipping fee will be deducted from your refund amount.

Step 2: Affix the provided label to your package – include your original invoice with your return.

Step 3: Drop the package off at a carrier location.

This service is available within the contiguous 48 United States. See below for additional options and associated charges.

For returns originating elsewhere, please prepay return shipping costs. You may return via the method of your choice, but please obtain a tracking number and insure your package, as we are not responsible for lost packages. Packages should be sent to our customer service center.

Policy Details:

For manufacturer’s defects, we extend a warranty regardless of individual brand policies.

Exceptions:

  • Safety items such as helmets and protective vests may be returned with their original tags intact.
  • New saddles and riding boots may be returned and are subject to a prorated refund based on usage.
  • Used saddles may be returned.
  • Treats & vet meds which have been opened are not returnable.
  • Horse apparel including blankets must be returned in clean condition, free of debris.
  • Underwear is not eligible for return or refund.
  • Gift Cards are not eligible for return, exchange, or refund.

Special Situations:

To protect all customers and ensure fair handling, we may require a receipt or decline a return in these situations:

  • Item was not purchased directly from horsetack-home.com.
  • Item is missing a label or has been defaced.
  • Item is wet, dirty, or contaminated, or until it has been cleaned.
  • On rare occasions, based on the nature of prior transactions including multiple returns of the same item or other unusual activity.
  • Supplements that have been opened or used.
  • Personalized items may not be returned unless defective.

Gift with Purchase Policy:

To receive a full refund or credit for a purchase that includes a “Gift with Purchase” or “Free Promotional Gift Card,” the gift must be returned with the qualifying order. Any unused Free Promotional Gift Cards will be voided at the time of return. If the Promotional Gift Card has been used, its value will be deducted from the refund of the qualifying purchase.

Where is my Refund?

Please note: Your refund may take time from when your return is processed until you see it in your account.

How it works:

  • After you ship your return, it is received by the carrier at one of their hubs and consolidated with other returns packages. Finally, they deliver your package back to our customer service center. The arrival time varies depending on your location and the shipping service used.

Refunds:

  • Your refund is processed, and information is sent from horsetack-home.com to your financial institution.
  • Your refund will be accepted by your financial institution and show on your account.
  • Your original form of payment will be credited once your return is processed. If using a prepaid gift card, please retain it to ensure you receive your credit. If for any reason the refund is rejected by your original payment method, we will issue a digital gift card for the amount.

Exchanges:

To ensure the best customer experience, we recommend that you return the original item for a refund, and purchase the new item you need. This ensures you secure the item while it’s in stock.